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  • SMDR reporting software

    Reporting, Call Center Wallboards and Alerts



    Solutions for Every Business

    Metropolis develops call center, call accounting, 911/emergency management and telemanagement applications for businesses of all types in the US and abroad. Their easy to use applications provide advanced call notifications, over 250+ report templates, toll fraud detection and trunk analysis tools help organizations reduce liability, increase revenue, minimize expenses and boost productivity. We have your solution.

    QLive Live Queue Tracking

    QLive is a live queue and agent activity monitoring solution that integrates with, or without, a contact center to enable businesses to track KPI's, manage agent activity, and gain live, cradle-to-grave call information for their call center team. Learn More

    XT Telemanagement

    XT Telemanagement for the Enterprise provides businesses with advanced customization models, dynamic reporting features, and by-site alarming for insight into the enterprise. Learn More

    OfficeWatch

    OfficeWatch Call Reporting for Business is the telecom dashboard businesses need to manage call expenses, track productivity and detect phone abuse and toll fraud. Learn More

    ProfitWatch

    ProfitWatch Call Accounting for Hospitality provides customized bill back and seamless PBX and PMS interface for hotels, resorts, spas, casinos, and cruise lines. Learn More

     

    Telemanagement Features

    Feature Highlights

    911 Alert Notification

    911 Alerts

    If an ambulance shows up at your business, do you know who needs help?

    Learn More
    toll fraud alarm

    Toll Fraud Alerts

    Is a $30,000 phone bill at the end of the month the first notice you receive that your VoIP was hacked?

    Learn More
    call reporting and call tracking

    Detailed Reports

    Put your thumb on the pulse of your business. Dyanamic reports provide visibility into key calling trends.

    Learn More
    trunk line analysis

    Trunk Analysis

    A missed call is a missed opportunity. Are your customers receiving a busy signal?

    Learn More
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