OfficeWatch for Call Centers
Call Center Solutions
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Telemanagement for Call Centers
Gain productivity statistics and in depth call volume data OfficeWatch for Call Centers provides detailed call tracking and productivity statistics, as well as alarms for long duration, expensive, or suspicious calls to help call centers streamline their operations. The advanced reporting features help quality assurance teams gain insight into agent activity to determine which representatives are most productive. Automateable features also makes the software easy to administer, as reports can be scheduled for automatic delivery to key personnel via email, print, or saved to file.
- 911 Alert Notifications
- Automated Reporting
- Telecom Expense Reduction
- Call Volume Graph
- Improve Staffing
- Call Duration Statistics
- Productivity Reporting
- Detailed Extension Reports
- VoIP Phone Hacking
What a pleasure! Love at first contact with their very friendly and knowledgeable sales department, excellent support and a product that is second to none...”
Ross Alarm Service
911 Alert Notifications
Protect your most valuable resource: your employees. OfficeWatch's 911 alerting tool helps you filter true emergencies from misdials to aid in response time.
Improve Staffing
With detailed call statistics and volume graph indicators, staffing has never been easier. Use the call volume graph to gain insight into calling trends and forecast staffing needs.
Customized Alarms Set customized alert thresholds for calls over a certain duraction or cost, to prevent phone abuse and maximum agent performance.
Contact Information
Headquarters
2455 E Sunrise Blvd
Fort Lauderdale, FL 33304
Phone: 954.414.2900
Email: info2020@metropolis.com
Web: metropolis.com
Compatible Solutions
3Com Alcatel Allworx AltiGen AT&T Avaya Cisco Comdial Ericsson ESI Fujitsu Fonality Hitachi Hyundai IPitomy Merlin Microsoft Lync Mitel NEC Panasonic Samsung ShoreTel Siemens Snom Toshiba
and more
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Metropolis Telemanagement and Call Accounting Solutions / Copyright 2019
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