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  • University learns the value of OfficeWatch XT2 and BI with Metropolis

    University BI Call Accounting

    Thousands of departments and students, security of data, device charges,

    BI, 911 alerts, trunk analysis all in one Metropolis solution

    Fort Lauderdale, FL (Oct 29, 2020): Miami University (informally Miami of Ohio or simply Miami), is renowned for its special beauty, having been called "The most beautiful campus that ever there was" by Pulitzer Prize winning poet Robert Frost, was ready for a call accounting and telemanagement change. Miami was guided by long-time Metropolis Partner Reseller, Professional System Service & Support, to find a solution that would report charges seamlessly off of their 7,500 extension Cisco UCM as well as another 7,500 devices.

    Safety for their students, faculty and staff is always a top concern for colleges and universities and in-room phone systems enable teachers to reach help if it is ever needed. OfficeWatch XT2 works with these phone systems to provide users with dynamic call tracking and reporting features, as well as offers 911 (or customized) alerts, toll fraud/abuse notifications, VoIP hacker detection, and trunk analysis tools. The centralized reporting features allow Miami University to trace suspicious calls; research frequently dialed numbers, and create a documented paper trail in the event the district has any issues or concerns, assisting with risk mitigation.

    Miami University was ready to move forward quickly in a COVID-19 environment. Marcia Suarez, CEO of Professional System Services & Support said "With over 25,000 students enrolled, combined with the telecommunications services offered to both students and staff, Miami University team was ecstatic to see the ability XT2 will give them to bill and apply thousands of service charges for thousands of devices used in collaboration with the University offerings, and in a centralized environment". She also added "Metropolis is always innovating, providing business intelligence guidance and excellent service to its partners so it is an easy call for me to contact the Metropolis team to help my customer".

    Miami University is a public research university in Oxford, Ohio. The university was founded in 1809. Miami University is the second-oldest university in Ohio and the 10th oldest public university (32nd overall) in the United States. Some of the notable graduate of this university are 23rd President of the United States Benjamin Harrison (B.A, 1852), 18th US Secretary of Health and Human Services Donna Shalala (B.A,1962), 36th Prime Minister of South Korea Chung Unchan (M.A,1972), Chief operating officer of Instagram, Marne Levine (B.A, 1992) and Super Bowl XL and XLIII champion quarterback Ben Roethlisberger (B.S, 2012), among many others.

    Professional System Services & Support represents Metropolis in the US, CALA and Mexico regions and has done a marvelous job since the CEO's dial-in inquiry back in 2010. Since then, this partnership has blossomed into helping universities, general businesses, government entities and hotels in those regions.

    About Professional System Services:

    Professional System Service & Support (PSSI) has been providing telecommunications solutions for large corporations for over 20 years. They pride themselves in providing the best customer service in the business. PSSI is a leader in providing computerized telecommunications management systems (TEM) with single source for installation, training and ongoing maintenance. For more information, visit: http://www.prosysserv.com/

    About Metropolis Corp:

    Metropolis Corp is a software company headquartered in Fort Lauderdale, Florida that develops telemanagement, call accounting, call reporting and call center / queue management solutions that help customers improve their voice network in the US and across the globe. To learn more about Metropolis, visit http://www.gniver.com

    Additional Resources

    Contact Information

    Phone: 954.414.2900

    2455 E. Sunrise Blvd.
    Ft. Lauderdale, FL 33304

    Contact Us
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